Frequently Asked Questions
How can I place an order on the website?
There are many ways for you to place an order 1. Place an order on the website
a. Choose the product you wish to purchase.
b. Add the chosen product to your cart.
c. Click on "Check Out" to proceed with the order.
d. Enter your personal details and re-check your order.
e. Once all your details are filled correctly, click on "Continue" to proceed to payment details.
f. Choose your desired payment mode and click on "Continue To Payment".
g. If you choose to pay online, fill your payment details and click on "Complete Order."
2. Call our customer care team to place an order. 1.The number is +919311732440
What is your return policy?
Bella Vita Organic can accept any return only if the product is damaged, wrongly delivered, or is defective. In such cases, the product should be in an unused and undamaged condition. The product should be in its original packaging & with the product invoice as well. Other than that, we follow a no-return policy for all our products once they are delivered.
What are the various Payment options available?
We use 100% secure payment gateway service through Cashfree where you have multiple safe payment options like Paytm, Debit or Credit cards, Paypal, Netbanking or Wallet money. We also offer Cash On Delivery with additonal charge of Rs. 50/- on every order.
How Can I Change My Address?
The address is only changeable under certain scenarios. You can email your updated address at firstname.lastname@example.org or call us at +91 9311732440. All orders are dispatched within 48 to 72 working hours. NOTE- The address can only be changed before dispatch.
What Is Order ID?
Order ID is the unique order number that gets generated when you place an order on our website.
How will the refund be given?
The amount to be refunded will be transfered to the same payment mode through which the payment had been made by the customer. It takes 5-7 business days to the refund to reflect in the customer's account as per the bank policy.
How to cancel my order?
You can call our customer support team at +919311732440 or can log in to your Bella Vita Organic account and cancel the order. The order cannot be cancelled, once dispatched which happens within 48-72 hours of order placement.
How much time does my order take to be delivered ?
Once placed, it takes 5-7 working days for order delivery. You can track your order through logging into you Bella Vita Organic account using your unique order/tracking ID.
How do I contact your team for support?
You can call or WhatsApp your concern to us on +919311732440 to get in touch with our customer support team.
What Ingredients do you use?
Bella Vita Organic uses a plathora of natural ingredients and herbs into making it's products. Since the products are concern specific their ingredients differ depending on the concern they target and what works best in that area. However, certain ingredients like Aloe-vera, Turmaric, Sandalwood, Mint, Tulsi, Orchid extracts, Oils form different sources, etc are largely present in majority of our products.
Do I have to create an account before placing an order?
Yes. You need to create your account before placing the order. You can click on the top-right login icon and share some basic information like name, email address and password to create an account.
How safe is it to use online payment on Bella Vita Organic?
We offer a 100% secure payment gateway service through Cashfree where you have multiple safe payment options.
What if any item is out of stock?
Bella Vita Organic always tries to update the product inventory before an item going out of stock and leaves minimum room for the product to go out of stock. If your desired product is out of stock, kindly check in a few days or call our customer support team at +919311732440 for an update.
Is the COD option available to all locations in India?
Yes, COD is available across India. However, Rs. 50/- is additionally levied on all cash on delivery orders apart your cart's amount. NOTE: Cash on delivery is not available on orders above Rs. 1500/-.
Would I be charged extra for the COD option?
Yes, Rs. 50/- is charged on every cash on the delivery order.
How does the delivery process work?
The products are dispatched within 48-72 hours of an order being placed and the order will be delivered within 5-7 working days.
How can I track my order?
You can track your order by logging into your Bella Vita Organic account using your unique order/tracking ID. For any further information, you can contact our customer support team on +919311732440
How are the items packaged at Bella Vita Organic?
Bella Vita Organic has put in the best possible efforts to ensure that all products are packaged sustainably. The packaging involves the usage of glass jars with aluminium lids and recyclable PET which are further packed in jute bags.
Can I order sample products first?
Unfortunately, we do not provide a sample of our products.
How can I decide which product is right for me?
You can call our customer support team at +919311732440. We will be delighted to recommend you the most suitable product keeping in mind all your skin and hair concerns.
Do you test these products on animals?
No, none of our products are tested on animals. As a brand, we have shown constant trust in the chastity of nature's creations, that is why all our products are clinically tested and are 100% cruelty-free.
Why should I choose Bella Vita Organic?
Bella Vita Organic has been proudly presenting products that are concern specific. Without tampering with the quality, we keep the products extremely affordable for every pocket. And Yes, all our products are chemical-free. We used natural ingredients and traditional Ayurvedic recipes to create effective and safe products for skin and hair care.
Do you use most up to date ingredients?
Yes, all our products are made with sustainably sourced, fresh & raw natural ingredients and herbs suitable for all skin types.
What to do if I receive a damaged product?
If you receive any damaged or defective product, kindly call our customer support team at +919311732440 or Whatsapp us at +919311732441 within 24 hours of receiving them.
Do you use preservatives?
No, all our products are free from harsh chemicals. We only use natural preservatives like sodium benzoate and potassium sorbate, which are safe and protective.
How many days do you take to deliver an order?
Once placed, the order gets delivered within 5-7 working days.
Do you ship internationally?
Yes, Bella Vita Organic ships globally to any and all serviceable locations keeping in mind the geaographical boundaries and regulations. Currently, international shippings are close due to the pandemic.
Where are Bella Vita Organic products made?
All our products are purely Made in India and manufactured in our factories situated in Gurgaon, Haryana.
Is there any age limit to use your products?
No. All our products are made with fresh and unadulterated natural ingredients. They are suitable for people of all age and every skin type.
What makes Bella Vita Organic products unique?
Bella Vita Organic believes in making products for every skin type and concern irrespective of gender and other aspects. Our products are fashioned keeping in mind that every one should be able to afford quality skincare and are easy on their pockets instead of craving extreme profits. Our products are eco-friendly, natural, concern oriented, effective and affordable, making us a consumer's trusted choice.
Are your products Eco-Friendly?
Yes, all our products are eco-friendly. We use glass jars or reclyable and reusable plastic for all our products. The products are further wrapped in jute bags and are delivered in cardboard boxes.